Eterna Evo – Frequently Asked Questions (FAQ)

Welcome to the Eterna Evo FAQ page! Here you’ll find quick answers to the most common questions our customers ask. If you still need help, feel free to contact our support team anytime.

Shipping & Delivery

How long does shipping take?

• USA Orders: 7–14 business days

• International Orders: 14–31 business days
  Shipping times may vary depending on product availability, seasonal demand, and your location.

How do I track my order?

Once your order ships, tracking information will be uploaded as soon as possible.
You can check your tracking status anytime by visiting our “Track Your Order” page.

Why hasn’t my tracking updated yet?

Tracking numbers may take 1–5 business days to show movement depending on the carrier and the stage of international transit. This is completely normal. If it exceeds that timeframe, feel free to reach out to us.

Do you ship worldwide?

Yes! We offer worldwide shipping to most countries.

Orders & Payments

Can I change or cancel my order?

If your order has not been processed or shipped yet, we may be able to modify or cancel it. Contact us as soon as possible with your order number.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.

Do you charge any additional fees?

The price you see at checkout is the price you pay. Some countries may apply customs or import taxes upon arrival—these are not charged by us.

Returns & Refunds

What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, in original condition, and in original packaging.

How do I start a return?

Simply contact our support team with your order number. We’ll guide you through the process step-by-step.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are typically processed within 3–7 business days back to your original payment method.

Product Questions

Are your products guaranteed?

Yes! All Eterna Evo products are backed by a quality assurance guarantee. If you experience an issue, contact us—we’re always happy to help.

What if my item arrives damaged?

If your order arrives damaged or defective, please send us photos within 48 hours of delivery and we will send a replacement or offer a refund.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you view order history, save shipping details, and check out faster in the future.

How do I contact customer support?

You can reach our team through our Contact Us page. We aim to respond within 24 hours.

If you have any other questions, feel free to reach out—Eterna Evo is always here to help!